1. Introduction
This Privacy Policy explains how NUQTA may collect, use, store, disclose and otherwise process personal information when individuals use the NUQTA website, loyalty services, mobile applications, customer support channels or services operated by participating retailers.
2. Information We May Collect
- Identity and profile details, including name, loyalty ID, date of birth, gender, nationality, city, area and address.
- Contact details, including mobile number and email address.
- Transaction, points, rewards, tier, redemption, cancellation and purchase-related information.
- Device, session, app version, push-notification token, browser, IP address and technical logs.
- Preferences, marketing selections, customer-support messages and survey responses.
3. How We May Use Information
We may use information to create and manage accounts, operate loyalty features, calculate and redeem points, provide digital cards, prevent misuse, secure the platform, provide support, analyze performance, improve services, personalize experiences and comply with legal or audit requirements.
Where permitted by applicable law, NUQTA and participating retailers may also use contact, profile, preference and transaction information to send marketing communications, offers, promotions, surveys and personalized recommendations through email, SMS, WhatsApp, push notification or other channels. You may opt out using the unsubscribe method provided or by contacting us.
4. Sharing
Information may be shared with participating retailers, POS and ecommerce partners, communication providers, cloud and hosting providers, analytics providers, professional advisers, regulators and service providers that support the platform. Information may also be disclosed during a corporate transaction or when required by law.
5. Data Accuracy and User Responsibility
You are responsible for ensuring that information you submit is accurate, current and lawful to provide. NUQTA is not responsible for consequences resulting from inaccurate, incomplete, outdated or unauthorized information supplied by a user, retailer or integration partner.
6. Security and Limitation
We use reasonable administrative, technical and organizational safeguards. However, no system, network, transmission or storage method can be guaranteed to be completely secure. To the maximum extent permitted by law, NUQTA does not guarantee uninterrupted security and is not liable for events outside its reasonable control. Nothing in this Policy excludes obligations or liability that cannot legally be excluded.
7. Retention
Information may be retained for as long as reasonably needed to operate the services, maintain transaction and audit records, resolve disputes, prevent fraud, meet contractual requirements and comply with law. Anonymized or aggregated information may be retained longer.
8. Your Choices and Rights
Depending on applicable law, you may request access, correction, deletion, restriction or objection, and may withdraw marketing consent. Certain transaction or audit information may need to be retained even after account deletion.
9. Children
The services are not intended for individuals below the minimum permitted age unless used with appropriate parental or guardian authorization.
10. Contact
For privacy questions or requests, contact [email protected].