1. Acceptance
These Terms govern access to and use of the NUQTA website, loyalty platform, mobile applications, digital card, rewards, points and related services. By registering, accessing or using a service, you agree to these Terms and the Privacy Policy.
2. Eligibility and Account Information
You must provide information that is accurate, current and lawful to provide. You are responsible for activities carried out through your account, device, mobile number, OTP, digital card and credentials, and for keeping them secure.
3. Loyalty Points and Rewards
Points, tiers, conversion rates, expiry periods, eligibility rules, exclusions, promotions and rewards may vary by participating retailer and may be changed, suspended or withdrawn where permitted by law. Points are promotional units, are not cash, have no independent monetary value and are not transferable unless expressly allowed.
4. Transactions
Points may be earned, redeemed, adjusted, expired or cancelled based on transaction information supplied by participating retailers and integrated systems. NUQTA may correct balances or reverse entries arising from errors, refunds, duplicate activity, misuse, fraud or invalid transactions.
5. Marketing Communications
Where you consent or where otherwise permitted by applicable law, NUQTA and participating retailers may use your information to send offers, promotions and personalized marketing. You can opt out of marketing communications, although essential service and transaction messages may still be sent.
6. Prohibited Use
You must not misuse the services, obtain unauthorized access, interfere with platform operation, automate abusive activity, submit unlawful data, impersonate another person, manipulate points or rewards, or use the platform for fraud.
7. Availability and Changes
The services may be updated, interrupted, restricted or discontinued. We do not guarantee that every feature, reward, retailer, integration or communication channel will always be available or error-free.
8. User Data Responsibility
You are responsible for the accuracy, completeness and legality of data you submit. To the maximum extent permitted by law, NUQTA is not responsible for losses arising from incorrect, incomplete, outdated or unauthorized data provided by users, retailers, POS systems or integration partners.
9. Limitation of Liability
To the maximum extent permitted by applicable law, NUQTA and its suppliers are not liable for indirect, incidental, consequential, special, exemplary or business losses, loss of profits, lost opportunities, data loss, communication failure, unavailable rewards or events outside reasonable control. Nothing in these Terms limits liability that cannot legally be limited.
10. Third-Party Services
The platform may rely on participating retailers, payment providers, messaging providers, app stores, networks and other third parties. Their separate terms and policies may apply, and NUQTA is not responsible for third-party acts or services outside its reasonable control.
11. Suspension and Termination
Access may be suspended or terminated for security, legal, operational or misuse reasons. Account deletion may anonymize personal information while transaction and audit records are retained where required.
12. Governing Law and Contact
These Terms are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer protections. Questions may be sent to [email protected].